This publication is an informative tool developed by the Municipal Government to empower its citizenry by promoting transparency and accountability in service delivery. It is designed to promote good governance by operationalizing its four elements:
- Accountability or the building of government capacity to make public officials answerable to the people
- Participation or participatory development process that ensure people’s access to institutions that promote development
- Predictability or legal frameworks, which is not only the presence of rules that regulate behavior but also their fair and consistent application, and
- Transparency or information openness, the availability of information to the general public.
The website describes the key services of the Municipal Government, written for the benefit of its customers. Its strength lies in the way the services are presented: the step-by-step procedure for availing each service, the response time for its delivery, and the municipal hall officers and staff responsible for the service.
The information is complemented by list of requirements a customer must comply to facilitate service delivery.
It also presents a mechanism for client feedback to help the Municipal Government to continuously enhance its services.